Customer Support Executive Job Description Template

Customer Support Executive About the Role We are looking for a customer-focused Support Executive to serve as the first point of contact for our customers. You will resolve queries, troubleshoot issues, and ensure a positive customer experience across phone, email, and chat channels. Key Responsibilities: • Handle inbound customer queries via phone, email, chat, and social media • Troubleshoot product/service issues and provide timely resolutions • Maintain accurate records of customer interactions in the CRM system • Escalate complex issues to senior team members or relevant departments